How to withdraw money from the account?
1. Go to the MyVOLANS "My Money" column and open the withdrawal page. 2. Select the payment method and click "Withdrawal".
Can I withdraw money in a different way than deposit?
The method of payment must be the payment method used for English deposit. Your withdrawal must be transferred to the same bank card, e-wallet, bank account used for deposit.
What should I do if my bank card used for deposit is cancelled/lost?
You will need to send us an email with a statement from the issuing bank regarding the cancellation or loss of the card, and we will tell you how to proceed to the next step.
How long does it take to process the withdrawal?
All withdrawal requests are processed within 24 hours by our back office, but the time it takes for funds to be transferred to your account depends on the payment method you use.
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